EAZY Digital Accreditation System Evaluation and its Contribution to Digital Citizen: Evidence from POLTESA

Authors

  • Runik Machfiroh Telkom University Indonesia
  • Akhmad Fauzi Telkom University Indonesia
  • Yusza Reditya Murti Telkom University Indonesia
  • Hasbi Syuhada Telkom Indonesia Indonesia

DOI:

https://doi.org/10.26877/asset.v8i2.2517

Keywords:

digital accreditation system evaluation, digital citizenship, EAZY, efficiency, SROI

Abstract

Accreditation processes in higher education institutions are often inefficient, particularly in border regions like Indonesia, where limited infrastructure and resources pose significant challenges. This study evaluates the EAZY Digital Accreditation System at POLTESA, a State Polytechnic in West Kalimantan one of border region of Indonesia. using a mixed-methods approach and Social Return on Investment (SROI) analysis to assess its operational and social impacts. The research combines qualitative stakeholder surveys with quantitative SROI metrics to measure efficiency gains and cost savings. Key findings reveal an SROI ratio of 3.948:1 in Year 1, increasing to 11.1:1 by Year 3, along with IDR 592 million in savings. The results highlight the system’s success in improving accreditation efficiency, offering valuable lessons in digital transformation. Furthermore, the implementation of the digital accreditation system enhances digital citizenship by fostering greater transparency, accountability, and participatory governance in educational institutions. These findings suggest that digital accreditation systems can be scaled to other institutions, bridging gaps in educational quality and supporting national resilience.

Author Biographies

  • Runik Machfiroh, Telkom University

    School of Creative Industry, Telkom University, Jl. Telekomunikasi No. 1, Terusan Buahbatu, Bojongsoang, Bandung, West Java, 40257

  • Akhmad Fauzi, Telkom University

    School of Economics and Business, Telkom University, Jl. Telekomunikasi No. 1, Terusan Buahbatu, Bojongsoang, Bandung, West Java, 40257

  • Yusza Reditya Murti, Telkom University

    School of Economics and Business, Telkom University, Jl. Telekomunikasi No. 1, Terusan Buahbatu, Bojongsoang, Bandung, West Java, 40257

  • Hasbi Syuhada, Telkom Indonesia

    Telkom Indonesia, Telkom Landmark Tower, Jl. Jenderal Gatot Subroto Kav. 52, Kuningan Barat, Jakarta Selatan, Jakarta, 12710, Indonesia

References

[1] H. Lin, “Construction of Digital Competency Evaluation System Based on Analytic Hierarchy Process for Teachers of Local Vocational Colleges and Universities,” in 2024 IEEE 6th Eurasia Conference on Biomedical Engineering, Healthcare and Sustainability (ECBIOS), 2024, pp. 275–278. https://doi.org/10.1109/ECBIOS61468.2024.10885498.

[2] M. Effiong, A. Norta, C. Udokwu, and M. Hattingh, “Adoption of Blockchain Technology in Academic Certificate-Verification Systems,” in 2022 IEEE 1st Global Emerging Technology Blockchain Forum: Blockchain & Beyond (iGETblockchain), 2022, pp. 1–6. https://doi.org/10.1109/iGETblockchain56591.2022.10087108

[3] W. Hussain, W. G. Spady, S. Z. Khan, B. A. Khawaja, T. Naqash, and L. Conner, “Impact Evaluations of Engineering Programs Using ABET Student Outcomes,” IEEE Access, vol. 9, pp. 46166–46190, 2021, https://doi.org/10.1109/ACCESS.2021.3066921

[4] I. Dunne and S. Nikolic, “Autonomous Assessment of a Laboratory Exam for the Digital Hardware Curriculum,” in 2021 IEEE International Conference on Engineering, Technology & Education (TALE), 2021, pp. 829–833. https://doi.org/10.1109/TALE52509.2021.9678804.

[5] I. Aguilar-Alonso, F. Escobedo, M. Manco, and M. Amasifuen, “Accreditation Models and Digital Platforms Used for University Academic Programs in Peru,” in 2020 2nd International Conference on Advances in Computing, Communication Control and Networking (ICACCCN), 2020, pp. 95–100. https://doi.org/10.1109/ICACCCN51052.2020.9362887.

[6] A. Tariq, H. B. Haq, and S. T. Ali, “Cerberus: A Blockchain-Based Accreditation and Degree Verification System,” IEEE Trans. Comput. Soc. Syst., vol. 10, no. 4, pp. 1503–1514, 2022, https://doi.org/10.1109/TCSS.2022.3188453.

[7] S. Mihai et al., “Digital Twins: A Survey on Enabling Technologies, Challenges, Trends and Future Prospects,” IEEE Commun. Surv. Tutorials, vol. 24, no. 4, pp. 2255–2291, 2022, https://doi.org/10.1109/COMST.2022.3208773.

[8] X. Hao, Y. Li, S. Ren, H. Wu, and Y. Hao, “The Role of Digitalization on Green Economic Growth: Does Industrial Structure Optimization and Green Innovation Matter?,” J. Environ. Manage., vol. 325, p. 116504, 2023, https://doi.org/10.1016/j.jenvman.2022.116504.

[9] E. Oztemel and S. Gursev, “Literature Review of Industry 4.0 and Related Technologies,” J. Intell. Manuf., vol. 31, no. 1, pp. 127–182, 2020, https://doi.org/10.1007/s10845-018-1433-8.

[10] M. Al Hemairy, M. Abu Talib, A. Khalil, A. Zulfiqar, and T. Mohamed, “Blockchain-based Framework and Platform for Validation, Authentication & Equivalency of Academic Certification and Institution’s Accreditation: UAE Case Study and System Performance (2022),” Educ. Inf. Technol., vol. 29, no. 14, pp. 18203–18232, 2024, https://doi.org/10.1007/s10639-024-12493-6

[11] A. Ghani, A. Zinedine, and M. El Mohajir, “A Trustful and Sustainable Diploma Management System in the Higher Education Institutions: A Blockchain-based Solution,” Int. J. Comput. Digit. Syst., vol. 18, no. 1, pp. 1–13, 2025, https://doi.org/10.12785/ijcds/1571145627.

[12] R. Bansode, N. Modi, K. Das, and S. K. Lal, “Faculty Engagement in Using Teaching Learning Pedagogies of Digital Edge-Technology, Strategies & Challenges,” J. Eng. Educ. Transform., vol. 39, no. 1, pp. 97–108, 2025, https://doi.org/10.16920/jeet/2025/v39i1/25117.

[13] S.-T. Lee and S.-M. Jung, “Social Return on Investment as a Tool for Environmental Impact and Strategic Assessments: Evidence from South Korea,” Environ. Impact Assess. Rev., vol. 112, p. 107765, 2025, https://doi.org/10.1016/j.eiar.2024.107765.

[14] F. Basset, F. Giarè, S. Senni, and B. Soriano, “A New Integrated Framework to Assess the Impact of Social Farming on Sustainability and Rural Development: A Case Study in Lazio,” Sustainability, vol. 17, no. 4, p. 1715, 2025, https://doi.org/10.3390/su17041715.

[15] R. Granger et al., “Social Return on Investment (SROI) Evaluation of Citizens Advice on Prescription: A Whole-Systems Approach to Mitigating Poverty and Improving Wellbeing,” Int. J. Environ. Res. Public Health, vol. 22, no. 2, p. 301, 2025, https://doi.org/10.3390/ijerph22020301.

[16] M. Giorbelidze, “The SROI Puzzle: Exploring Barriers and Strategies for Effective Social Value Measurement,” Soc. Enterp. J., vol. 21, no. 2, pp. 210–227, 2025, https://doi.org/10.1108/SEJ-03-2024-0053

[17] B. Gutiérrez-Nieto, J. Camón-Cala, B. Cuéllar-Fernández, and Y. Fuertes-Callén, “A Bibliometric Analysis of the Social Return on Investment,” Humanit. Soc. Sci. Commun., vol. 12, no. 1, pp. 1–14, 2025, https://doi.org/10.1057/s41599-025-05529-w

[18] K. M. Siegal, “The Tentative Promise of Social Return on Investment,” Am. J. Eval., vol. 43, no. 3, pp. 438–457, 2022, https://doi.org/10.1177/10982140211072420.

[19] N. V Ivankova, J. W. Creswell, and S. L. Stick, “Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice,” Field methods, vol. 18, no. 1, pp. 3–20, 2006, https://doi.org/10.1177/1525822X05282260.

[20] R. Jalaluddin, R. B. A. Shiviji, and Y. Amarsi, “Challenges in Implementing Methodological Triangulation in Mix-Method Research,” J. Asian Dev. Stud., vol. 14, no. 2, pp. 1180–1187, 2025, https://doi.org/10.62345/jads.2025.14.2.92.

[21] I. Bagea and M. A. D. A. Bakar, Metode Penelitian Kuantitatif Kualitatif Campuran R&D. Pasaman: Azka Pustaka, 2025. [Online]. Available: https://books.google.co.id/books?hl=id&lr=&id=KI5yEQAAQBAJ&oi=fnd&pg=PA1&dq=%5B22%5D%09Bagea,+I,+Bakar,+MADA.+Metode+Penelitian+Kuantitatif+Kualitatif+Campuran+R+%26D.+books.google.com%3B+2025&ots=VaP3NilAZk&sig=mX8_B_31QZnXQNIKGyj_5ZG8PLc&redir_esc=y#v=onepage&q&f=false

[22] F. H. Purwono, A. U. Ulya, N. Purnasari, and R. Juniatmoko, Metodologi Penelitian (Kuantitatif, Kualitatif dan Mix Method). Bogor: Guepedia, 2019. [Online]. Available: https://books.google.co.id/books?hl=id&lr=&id=PthMEAAAQBAJ&oi=fnd&pg=PA3&dq=%5B23%5D%09Purwono,+FH,+Ulya,+AU,+Purnasari,+N,+Juniatmoko,+R.+Metodologi+Penelitian+(Kuantitatif,+Kualitatif+dan+Mix+Method).+books.google.com%3B+2019%3B.+Available+from:+https://books.google.com/books%3Fhl%3Den%26lr%3D%26id%3DPthMEAAAQBAJ%26oi%3Dfnd%26pg%3DPA3%26dq%3Dmix%2Bmethod%2Bresearch%26ots%3D6bOFLPjc52%26sig%3DIgqnSewqPQ_BVJiASdx_fNixYpQ&ots=6bQCKIl754&sig=8MLtwFReAHXSXQejpv4EdG5jLFk&redir_esc=y#v=onepage&q&f=false

[23] A. Bryman, “Quantitative and Qualitative Research: Further Reflections on Their Integration,” in Mixing methods: Qualitative and quantitative research, London: Routledge, 2017, pp. 57–78. https://doi.org/10.4324/9781315248813-3.

[24] J. W. Creswell and T. C. Guetterman, Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (7th Ed.). New Jersey: Prentice Hall, 2024. [Online]. Available: https://eric.ed.gov/?id=ED672918

[25] J. Henline-Hall, “Introduction to Quantitative and Qualitative Research Methods,” Radiol. Technol., vol. 96, no. 1, p. 45, 2024, [Online]. Available: https://pubmed.ncbi.nlm.nih.gov/39237326/

[26] V. Bourne, A. I. James, and K. Wilson-Smith, Understanding Quantitative and Qualitative Research in Psychology: A Practical Guide to Methods, Statistics, and Analysis. Oxford: Oxford University Press, 2021. [Online]. Available: https://books.google.co.id/books?hl=id&lr=&id=tX0xEAAAQBAJ&oi=fnd&pg=PP1&dq=%5B27%5D%09Bourne,+V,+James,+AI,+Wilson-Smith,+K,+Fairlamb,+S.+Understanding+quantitative+and+qualitative+research+in+psychology:+A+practical+guide+to+methods,+statistics,+and+analysis.+books.google.com%3B+2021&ots=OtqZERSsW4&sig=ahraGP_ilWq3EMpveMEVPCOUv4s&redir_esc=y#v=onepage&q&f=false

[27] J. W. Creswell and J. D. Creswell, Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Los Angeles: Sage Publication, 2017. [Online]. Available: https://books.google.com/books?hl=en&lr=&id=335ZDwAAQBAJ&oi=fnd&pg=PT16&dq=quantitative+and+qualitative+research&ots=YExWKRxouH&sig=pBQufkXGYFpjVkfW7x7DVmP12d8

[28] P. A. Turato et al., “Digital Citizenship in Brazil - Insights from a Workshop to Inspire K-8 Teachers,” in 2024 IEEE World Engineering Education Conference (EDUNINE), 2024, pp. 1–6. https://doi.org/10.1109/EDUNINE60625.2024.10500570.

[29] W. Kusgianto and D. H. Syahchari, “Fostering Innovativeness in the Automotive Industry through Digital Leadership, Citizenship, and Transformation,” in 2024 IEEE International Conference on Computing (ICOCO), 2024, pp. 302–307. https://doi.org/10.1109/ICOCO62848.2024.10928205.

[30] Y. Thakur, B. P. Alapatt, J. P. George, and R. Baby, “Enhancing Digital Citizenship Through Secure Identification Technologies in the Global Unified Digital Passport,” in 2024 International Conference on Trends in Quantum Computing and Emerging Business Technologies, 2024, pp. 1–5. https://doi.org/10.1109/TQCEBT59414.2024.10545059.

[31] A. Budiyanto, L. E. Nugroho, and P. I. Santosa, “Identification of Important Factors in Digital Citizenship Learning Curriculum,” in 2022 IEEE Integrated STEM Education Conference (ISEC), 2022, pp. 209–214. https://doi.org/10.1109/ISEC54952.2022.10025120.

[32] P. Ciancarini, R. Giancarlo, and G. Grimaudo, “Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists,” IEEE Access, vol. 12, pp. 22841–22865, 2024, https://doi.org/10.1109/ACCESS.2024.3363075.

[33] S. M. Anggara, A. Hariyanto, S. Suhardi, A. A. Arman, and N. B. Kurniawan, “The Development of Digital Service Transformation Framework for the Public Sector,” Ieee Access, vol. 12, pp. 146160–146189, 2024, https://doi.org/10.1109/ACCESS.2024.3406571.

[34] A. Kopponen et al., “Empowering Citizens With Digital Twins: A Blueprint,” IEEE Internet Comput., vol. 26, no. 5, pp. 7–16, 2022, https://doi.org/10.1109/MIC.2022.3159683.

[35] N. H. Waryanto et al., “Fuzzy Logic-Based Clustering of Teacher Digital Pedagogy Using Cybergogy Framework for Sustainable Educational Innovation,” Adv. Sustain. Sci. Eng. Technol., vol. 7, no. 3, p. 2503017, 2025, https://doi.org/10.26877/asset.v7i3.1946.

Downloads

Published

2025-03-31

Issue

Vol. 8 No. 2 (2026): February-April

Section

Articles

License

Copyright (c) 2026 Advance Sustainable Science Engineering and Technology

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.